FAQ

Frequently Asked Questions

Do I need to refrigerate my Lumen Beauty products?

No refrigeration needed. Store your products in a cool, dry place away from direct sunlight to help preserve the peptide complex and other active ingredients.

How long until I see results?

Most customers notice smoother, more hydrated skin within 1-2 weeks. Visible improvements in firmness and the appearance of fine lines typically build with consistent use over 4-6 weeks.

Can men use Lumen Beauty products?

Absolutely. Our peptide formulas are unisex and work the same way on any skin type — great for anyone looking to support firmer, more hydrated skin.

Is this safe for sensitive skin?

Our formulas are vegan and free from parabens, phthalates, sulfates, mineral oil, and silicones. As with any new skincare product, we recommend a small patch test before full use if your skin is particularly reactive.

How long does one bottle or jar last?

With the recommended twice-daily use, most products last 6-8 weeks.

When will my order arrive?

All orders ship from within the USA, with an estimated delivery window of 10-12 business days — often faster. You'll receive tracking as soon as your order ships.

Can I subscribe and save?

Yes — choose Subscribe & Save at checkout for 15% off every order, delivered every 1, 2, or 3 months. You can modify or cancel anytime.

What's your return policy?

We offer a 30-day guarantee. See our Refund Policy for full details, or reach out through our Contact page and we'll take care of you.