Returns & Guarantee

Our 30-Day Guarantee

Your satisfaction matters to us. Every Lumen Beauty order is backed by a 30-day guarantee — if something isn't right, reach out through our Contact page and our team will help make it right.

How Returns Work

Contact us within 30 days of delivery with your order number and reason for return. Once approved, unused items in their original packaging can be returned. Full details, including timelines and exclusions, are in our Refund Policy.

Damaged or Incorrect Items

If your order arrives damaged, let us know within 48 hours with a photo of the issue and we'll take care of a replacement at no cost to you.

Subscriptions

Manage, pause, or cancel your Subscribe & Save deliveries anytime — no fees, no commitments.